SMS for Bike Service Shops

The scene

A busy bike repair shop, lots on the go all at once. You need to get an answer from a customer. This means:

• Calling
• leaving messages
• having them get back to you too late to order parts
• then demanding the bike be ready because they're riding tomorrow morning.

Heard this before?

Your customers usually have reasons why they're busy and not able to answer the phone, but still - it affects your business. You need a lead time to order parts, need to use the team's time properly otherwise you end up with a backlog. Calling customers repeatedly is just a waste of time. That shouldn't be your job.

That's where SMSCustomers comes in.

It'll take you literally under a minute to send a text, then you can get back to running the shop. Your customer can reply and you'll get the message the instant they do.

"Hi Fred. You need a new cassette. Would you like to stick with XTR (R2540) or are you on a budget? Just reply here."

"XTR's great. When can I pick it up?"

"We'll have it ready at 4pm"

And in-between you've been able to answer the phone, talk to a customer in-shop, send an order for parts. Much better.